Managed Services for the IT Executive: Pathways to Effective Enterprise Leadership

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By: James O'Brien|

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If you are an IT executive, you know the state of IT is never static. However, industry experts say two things are certain. First, enterprise systems will continue to evolve and become more sophisticated. Second, it will remain a challenge to find the right talent to run IT systems and keep them running, no matter the scenario.

An IT Executive Support System

As CIO points out, chief information officers and other high-level IT leaders cannot keep up with the pace of industry change alone. The stakes are significant, especially when it comes to newly appointed IT executives stepping into the high-demand environment that keeps enterprises on the cutting edge.

In these circumstances, the key to success may be a managed IT services provider, which give executives a chance to mine dynamic resources for infrastructure and maintenance while providing an array of talent for both wide-ranging and minutely focused tasks.

The following are three main areas in which managed services can be deployed, opening doors for executives who want to set the groundwork for successful enterprise IT leadership:

1. Expert Maintenance Advice

System downtime is expensive. The annual cost of offline IT services can climb as high as $60 million for enterprises, according to NetworkComputing. When systems go down, productivity is clipped, and even an hour of downtime can affect the business significantly.

IT executives who are looking to head off the worst outcomes of downtime can turn to technical support and maintenance. IT support services can not only fix what goes wrong but also prevent downtime incidents before they occur. That’s one of the key advantages of managed IT services, especially when the provider brings cognitive systems into the equation.

Advanced monitoring, data-driven diagnostics and insights from predictive analytics are a few of the benefits of managed IT services, and these abilities are how today’s leadership can mitigate the high price of downtime.

2. Integrated Hardware and Software Support

Hardware and software are increasingly integrated in today’s enterprises, and when IT needs support, there is little margin for complicated multistep processes. Managed IT services give businesses the capacity for real-time repair, even in remote situations.

Meanwhile, IT executives can count on access to reliable and richly stocked part inventories and logistics. Technicians will have full knowledge of both the brick-and-mortar parts of enterprise computing infrastructure and the software that makes it run. This bench of highly skilled professionals is an invaluable asset.

Since many enterprises run lean to achieve robust returns, in-house IT alone may not be able to efficiently address hardware and software support needs. However, a managed IT services partner brings valuable features to the table, including global access to parts inventory, skill sets for all hardware and software solutions and an integrated approach that saves time and cuts complications from even the most difficult recovery tasks.

3. Multivendor Ecosystems

From day one, new IT leadership needs to show their enterprise’s multivendor ecosystem can be navigated with efficiency and produce effective outcomes. Managed IT services can make this goal a reality by providing a single point of contact that allows teams to coordinate their infrastructure needs. Whether it’s a build-out, enhancement of existing infrastructure, maintenance or repair, requests are all sent to one source, allowing internal IT resources to remain devoted to core projects rather than chasing after each component of a fix.

IT demands in high-stakes enterprise spaces will continue to evolve, and in-house IT teams must be able to focus on the future success of the business. This isn’t possible if they’re burning hours trying to adapt or maintain the enterprise’s systems. Managed IT services are a pathway to that balance. They ensure the hardware and software at the heart of enterprise is running optimally so developers and leadership can get back to work on achieving their vision of success.

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About The Author

James O'Brien

Freelance Writer

As a journalist and writer in the branded content space, James O'Brien covers business, technology, social media, marketing, film, food, wine, writing and news. The Nieman Journalism Lab has called his work in the custom content space "sponsored content done right." He has written for major regional newspapers, and he has managed and edited established, startup and turnaround newsrooms in varied markets, from community papers to major-city dailies. He consults for firms and businesses — startups to seasoned — on the creation of effective content strategies and the establishment of practical editorial calendars for enacting them. O'Brien holds a Ph.D. in Editorial Studies from the Editorial Institute at Boston University, where he researched and edited Bob Dylan's other-than-song writings. He is engaged in a bibliography for Oxford University Press, covering writings about filmmaker John Cassavetes. He is the author of "The Indie Writer's Survival Guide." His short stories and poetry are published in numerous journals and magazines.

Articles by James O'Brien
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