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Bimodal IT in the Future of the Enterprise: Pros and Cons of a Controversial Model

By James O'Brien

Should enterprises adopt or avoid the bimodal IT model? The answer requires a fresh look at the pros and cons of the scenario. Read More

By James O'Brien
Freelance Writer

May 27, 2016

IT Ops Teams Play Big in Internal Customer Retention

By Babette Ten Haken

How do you leverage IT operations teams in your internal customer retention strategy?  Their value extends deeper than point-of-service delivery. Are you marginalizing… Read More

By Babette Ten Haken
Founder and President

May 26, 2016

How to Enable Remote Access for Insurance Agents

By Crystal Bedell

Remote access from mobile devices allows insurance agents to be more productive in the field. Read More

By Crystal Bedell
Freelance Writer

May 26, 2016

Assisted Branch Channels: Boosting User Experience at the Bank

By James O'Brien

For banks, there has seldom, if ever, been a more important moment to boost the roles of assisted branch channels with the help of data. Read More

By James O'Brien
Freelance Writer

May 25, 2016

Banks Branch Out With SD-WAN to Connect Remote Offices

By Pam Baker

SD-WAN is a great way to get branch locations connected to the central IT system with fewer resources and less time. Read More

By Pam Baker
Freelance Writer

May 24, 2016

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